We recently sold our home in Palo Alto and our positive experience was one which we wanted you to know about, since we were represented by your company and by one of your very talented young brokers.
We had owned our home in Palo Alto for over 22 years and had lived in the area until recently. My husband and I both work in the South Bay and knew many people with whom we could have listed our family home. However, when it came to listing our home, there was not a question who we would contact. It would be Zach Trailer.
Zach was a third grade student of mine at Phillips Brooks School in Menlo Park many years ago. After over thirty years in education, I remember Zach very well. He was one of those students who simply stood out from many of the others. Zach was not only an excellent student, but he was a person who the other children looked up to for his fairness, honesty, kindness – and of course athletic talents. Infact, I recall numerous games where Zach would make the call and all the kids knew that his call, whatever way it went, was fair and unbiased.
We had seen Zach around Palo Alto over the years, and he was as personable and friendly as I’d always remembered him to be, so when it came to selling the house, we contacted Zach early in 2009.
After an unsuccessful attempt to sell the house last year, we decided to rent it. Zach guided us to find excellent and trustworthy renters to wait out the downturn in the economy. With his guidance again in late April, we put it back on the market and it sold within a few days. While we were pleased to have it sold, the home represented many years of wonderful memories. Zach was always sensitive and positive throughout the many months in working with him. In addition, he has been attentive, encouraging and always professional while representing us throughout this rather stressful process.
Recently, he delivered to us a watercolor picture which he had someone paint for us. The watercolor shows the beautiful hand painted tiles which were above the counter in our Palo Alto home. These tiles were individually hand painted by my grandmother, who spent many years in our home and passed away two years ago. This was a very special part of our Palo Alto home for us, and a part that we would not be able to take with us. Zach knew of their significance and took it upon himself to “save” these memories for us with this very kind and thoughtful gesture.
We wanted you to know that you have a star in your office. We will not hesitate to refer our family and our friends to Zach Trailer and Coldwell Banker. He is the kind of person who takes great pride in what he does and represents your company with the utmost professionalism and care.
